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How To Say Scram To Crammed Charges On Your Mobile Bill
08/01/2014 14:21:56
How To Say Scram To Crammed Charges On Your Mobile Bill

If you are budget-conscious, you’re probably great at tracking where your money goes every month. You pore over receipts, take advantage of sales, and even research prices on big-ticket items to save the most. So how often do you review your mobile phone bill for fraudulent charges that could be draining your wallet?

As part of ongoing enforcement actions to stop alleged mobile crammers, the FTC recently charged MDK Media, Inc., Tendenci Media, LLC, Mindkontrol Industries, LLC., Anacapa Media, LLC., Bear Communications, LLC., and Network One Commerce, LLC., text message content providers, with cramming unauthorized subscription charges onto consumers’ mobile phone bills for random texts to the tune of up to $9.99 a month. The texts included daily horoscopes, romance advice, quizzes or ring tones that consumers never knowingly asked to receive – or agreed to pay for.

How did the s-crammers do this? The FTC alleges they tricked consumers two ways:

  • by getting people to enter their mobile phone number into deceptive and fictitious websites with fuzzy usage terms in exchange for collecting freebies, playing games or taking quizzes;
  • by purchasing lists of mobile phone numbers and automatically entering the numbers into subscription services without contacting consumers or letting them know.

Here’s how to spot charges crammed on to your mobile bill:

  • Read your monthly phone bill – every page, every month. Regularly review your phone bill to catch charges that are tacked on without your knowledge or consent. Cramming charges can be buried deep within the pages of your bill, making them tough to find or understand. Contact your carrier directly if you have questions about a charge.
  • Strange or unsolicited text messages that suddenly appear on your phone could be signs of a cram. If you suddenly get a text offering any type of daily advice that you never signed up for, consider it a red flag that you’re being charged for something you didn’t authorize.
  • Think twice about entering your mobile phone number or personal information on any website. Certain websites exist to serve as collection baskets for mobile phone numbers; they trick you into providing your number with free offers or access to online entertainment. This can put your money – as well as your privacy or identity – at risk.
  • Delete text messages you don’t want and never click on the links. Text messages that ask you to enter special codes, or to confirm or provide personal information could lead you to spoof sites that look real but could steal your money and identity.
  • Report spam texts to your carrier. Copy the original message and forward it to 7726 (SPAM) free of charge, if you are an AT&T, T-Mobile, Verizon, or Sprint subscriber.
Promises Here Today, Gone Tomorrow
07/18/2014 15:19:15

Promises Here Today, Gone Tomorrow

We’ve all probably seen ads online, on TV, and in newpapers: “Job placement – Guaranteed!” “Interview Today. Start Tomorrow.” When we’re out of work, an ad promising a job starts to look really good. But what happens if we follow through with a click or a call? Do we get that "guaranteed" job?

Virtually never – according to the FTC’s complaint database, and according to a recent ABC News investigative piece. “Nightline” sent in a producer undercover after hearing from several New York consumers.

This is the experience of thousands of people the FTC heard from last year. Someone promises you a job – if you pay up front: For training. For certification. For supplies. For “secret” government jobs listings. But you’re left with less money than you started with and nothing to show for it – often at exactly the time you can least spare the cash.

What to do? As the FTC’s own Mónica Vaca says in the news story: “…never pay for the promise of a job.” It might sound really good and hopeful – but ask yourself this: Can you afford to kiss that money goodbye? Because that’s the likely outcome.

If you paid someone money to get a job, let us know. Our investigators are looking for these bad guys, and you can help us find them. And spread the word about job scams and other scams. You can be the difference that helps someone else not get scammed.

Recall: Undeclared Drug Found in Supplement to Treat High Cholesterol
07/11/2014 11:47:47

Recall: Undeclared Drug Found in Supplement to Treat High Cholesterol

Doctor’s Best Red Yeast Rice has been found to contain undeclared lovastatin, which makes the product an unapproved drug. Lovastatin is a prescription drug for the treatment of high cholesterol. As a result Doctor’s Best is recalling lot 3121005 (7379 bottles) of Red Yeast Rice dietary supplement, 600 mg Capsules, 120-count bottles.

Doctor’s Best Red Yeast Rice was distributed nationwide through retail and internet outlets. The product is marketed as a dietary supplement for lowering cholesterol and is packaged in white plastic bottles with an orange flip-top lid, and a clear tamper-evident outer seal. UPC code 753950001183 and expires February 2017.

Risk:Consumers who use supplements found to contain lovastatin in rare cases could experience serious muscle injury, particularly if taking with prescription “statins” such as lovastatin, simvastatin, or atorvastatin. Statins are a class of drug commonly used to lower cholesterol. Patients with pre-existing liver disease may be at an increased risk for liver injury following chronic use of statins.


  • Consumers should stop using any product with lot number 3121005.
  • Consumers with questions regarding this recall can contact Doctor’s Best at 1-844-717-0190 Mon. – Fri. 9 a.m. until 5 p.m. PT.
  • Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using this drug product.
FDA Warns about Undeclared Drugs Found in Weight Loss Product
07/10/2014 11:51:18

FDA Warns about Undeclared Drugs Found in Weight Loss Product

FDA is advising consumers not to purchase or use La Jiao Shou Shen, a product promoted and sold for weight loss. The product has been found to contain undeclared phenolphthalein, sibutramine or a combination of both, which makes it an unapproved drug. Sibutramine is a controlled, FDA-approved substance for the treatment of obesity. Sibutramine was removed from the U.S. market in 2010 for safety reasons. Phenolphthalein, once used in over-the-counter laxatives, is not approved for marketing in the U.S. because of concerns that the substance can cause cancer.

Risk: Products containing sibutramine pose a threat to consumers because the drug substantially increases blood pressure and pulse rate in some patients. These products may pose a significant risk to those with a history of coronary artery disease, congestive heart failure, abnormal heart rhythm or stroke. These products may also interact badly with medications the consumer may be taking. Consumption of these pills could also cause potentially serious gastrointestinal disturbances, irregular heartbeat, and cancer with long-term use.


  • Consumers should stop using this product immediately.
A Scam-Free Vacation
06/28/2014 11:52:48
A Scam-Free Vacation

Heading out of town? Make sure you come back with a nice post-vacation glow and not a case of identity theft. Here are some things you can do to lessen the chances you’ll be a victim.

Limit what you carry. Take only the ID, credit cards, and debit cards you need. Leave your Social Security card at home. If you’ve got a Medicare card, make a copy to carry and blot out all but the last four digits on it.

Know the deal with public Wi-Fi. Many cafés, hotels, airports, and other public places offer wireless networks — or Wi-Fi — you can use to get online. Two things to remember:

  • Wi-Fi hotspots often aren’t secure. If you connect to a public Wi-Fi network and send information through websites or mobile apps, the info might be accessed by someone it’s not meant for. If you use a public Wi-Fi network, send information only to sites that are fully encrypted (here’s how to tell), and avoid using apps that require personal or financial information. Researchers have found many mobile apps don’t encrypt information properly.
  • That Wi-Fi network might not belong to the hotel or airport. Scammers sometimes set up their own “free networks” with names similar to or the same as the real ones. Check to make sure you’re using the authorized network before you connect.

Protect your smartphone. Use a password or pin, and report a stolen smartphone — first to local law enforcement authorities, and then to your wireless provider. In coordination with the Federal Communications Commission (FCC), the major wireless service providers have a stolen phone database that lets them know a phone was stolen and allows remote “bricking” so the phone can’t be activated on a wireless network without your permission. Find tips specific to your operating system with the FCC Smartphone Security Checker at

ATMs and gas stations — especially in tourist areas — may have skimming devices. Scammers use cameras, keypad overlays, and skimming devices — like a realistic-looking card reader placed over the factory-installed card reader on an ATM or gas pump — to capture the information from your card’s magnetic strip without your knowledge and get your PIN. The FBI offers tips to avoid being scammed by a skimmer.

Watch that laptop. If you travel with a laptop, keep a close eye on it — especially through the shuffle of airport security — and consider carrying it in something less obvious than a laptop case. A minor distraction in an airport or hotel is all it takes for a laptop to vanish. At the hotel, store your laptop in the safe in your room. If that’s not an option, keep your laptop attached to a security cable in your room and consider hanging the "do not disturb" sign on your door.

Still, despite your best efforts to protect it, your identity may be stolen while you’re traveling. Here’s what you can do.

Safe Use of Flea and Tick Products in Pets
06/23/2014 13:17:57
Safe Use of Flea and Tick Products in Pets

Fleabites may be more than an itchy annoyance to some dogs and cats. They can cause flea allergy dermatitis—an allergic reaction to proteins in flea saliva. And a pet’s constant scratching can cause permanent hair loss or other skin problems. Fleas feasting on your pet’s blood can lead to anemia and, in rare cases, death.

Ticks can also harm your pet, transmitting infections such as Lyme disease. And pets can bring ticks into the home, exposing you and your family to illness from a tick bite.

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Hundreds of pesticides, repellents, and growth inhibitors are available to protect your pet from flea and tick bites. Some of these products are available only from a veterinarian; others can be bought over the counter.

Flea and tick products range from pills given by mouth to collars, sprays, dips, shampoos, powders, and “spot-ons,” liquid products squeezed onto the dog’s or cat’s skin usually between the shoulder blades or down the back. A few spot-on products are available for flea control in ferrets, and fly and tick control in horses.

Pet owners need to be cautious about using flea and tick products safely, says Ann Stohlman, V.M.D., a veterinarian in the Food and Drug Administration’s (FDA) Center for Veterinary Medicine. “You need to take the time to carefully read the label, the package insert, and any accompanying literature to make sure you’re using the product correctly.”

Regulation of Flea and Tick Products

Flea and tick products for pets are regulated by either FDA or the Environmental Protection Agency (EPA).

FDA is responsible for regulating animal drugs; however, some products to control external parasites come under the jurisdiction of EPA. FDA and EPA work together to ensure adherence to all applicable laws and regulations. In general, flea and tick products that are given orally or by injection are regulated by FDA.

Before an animal drug is allowed on the market, FDA must “approve” it. Before a pesticide can be marketed, EPA must “register” it.

Both agencies base their decision on a thorough review of detailed information on the product’s safety and effectiveness provided by the manufacturer or other product sponsor. The sponsor must show that the drug or pesticide meets current safety standards to protect

  • the animal
  • people in contact with the animal
  • the environment

The sponsor must also show that the drug or pesticide produces the claimed effect, and the product must carry specific labeling so that it can be used according to the directions and precautions.

After a product is allowed on the market, manufacturers are required by law to report any side effects of their flea or tick products to the regulating agency.

Caution with Spot-On Products

In spring 2009, EPA noticed an increase in pet incidents being reported involving spot-on pesticide products for pets. EPA received a large amount of bad pet reaction information reported to the companies that hold registrations for these products. EPA formed a veterinarian team with the Food and Drug Administration’s Center for Veterinary Medicine (CVM) and Canada’s Pest Management Regulatory Agency (PMRA) to review this information. The team studied incidents involving cats and dogs, looked at the ingredients, studied labeling, and discussed data needs for the future to improve analyses and regulation.

Based on its analysis, EPA determined that some changes need to be made in how spot-on products are regulated, how companies report data on pet incidents, and how packages are labeled for cats, dogs, and size of animals to ensure the safety of these products. Based on reported incidents, EPA also concluded that many but not all pet incidents took place because the products were misused.

In September 2011, EPA required the following actions in response to the analysis of spot-on treatments:

  • Requiring manufacturers of spot-on pesticide products to improve labeling, making instructions clearer to prevent product misuse, including repeating the word “dog” or “cat” and “only” throughout the directions for use and applicator vial, and detailed side effect language.
  • Requiring clear marking to differentiate between dog and cat products and more precise label instructions to ensure proper dosage per pet weight.
  • Restricting the use of any inert ingredients that EPA finds may contribute to incidents.
  • Launching a consumer information campaign to explain new label directions and to help users avoid making medication errors.

Spot-on flea and tick products can be effective treatments, and many people use the products with no harmful effects to their pets. EPA does not advise pet owners to stop using spot-ons, but asks them to use caution and make informed decisions when selecting treatment methods.

EPA advises pet owners to

  • carefully follow label directions and monitor their pets for any signs of a bad reaction after application, particularly when using these products for the first time
  • talk to a veterinarian about responsible and effective use of flea and tick products

When to Treat

It's best to treat your pet at the beginning of flea and tick season, says Stohlman. The length of flea season, which peaks during warm weather months, varies depending on where you live. “It can last four months in some places, but in other places, like Florida, fleas can live all year long,” says Stohlman. And fleas can live inside a warm house year-round no matter where you live.

Ticks are found in some places year-round. The Centers for Disease Control and Prevention report that in most parts of the United States, the greatest chance of infection by a tick bite is spring and summer.

Tips for Using Flea and Tick Products

  • Read the label carefully before use. If you don't understand the wording, ask your veterinarian or call the manufacturer. “Even if you’ve used the product many times before,” says Stohlman, “read the label because the directions or warnings may have changed.”
  • Follow the directions exactly. If the product is for dogs, don't use it on cats or other pets. If the label says use weekly, don't use it daily. If the product is for the house or yard, don't put it directly on your pet.
  • Keep multiple pets separated after applying a product until it dries to prevent one animal from grooming another and ingesting a drug or pesticide.
  • Talk to your veterinarian before using a product on weak, old, medicated, sick, pregnant, or nursing pets, or on pets that have previously shown signs of sensitivity to flea or tick products.
  • Monitor your pet for side effects after applying the product, particularly when using the product on your pet for the first time.
  • If your pet experiences a bad reaction from a spot-on product, immediately bathe the pet with mild soap, rinse with large amounts of water, and call your veterinarian.
  • Call your veterinarian if your pet shows symptoms of illness after using a product. Symptoms of poisoning include poor appetite, depression, vomiting, diarrhea, or excessive salivation.
  • Do not apply a product to kittens or puppies unless the label specifically allows this treatment. Use flea combs to pick up fleas, flea eggs, and ticks on puppies and kittens that are too young for flea and tick products.
  • Wash your hands immediately with soap and water after applying a product, or use protective gloves while applying.
  • Store products away from food and out of children's reach.

Source: FDA and CDC

Reporting Problems

Keep the product package after use in case side effects occur. You will want to have the instructions available, as well as contact information for the manufacturer.

  • To report problems with spot-on flea or tick products, contact the National Pesticide Information Center (NPIC) at 1-800-858-7378.
  • To report problems with FDA approved flea or tick drug products, contact the drug manufacturer directly (see contact information on product labeling) or report to FDA's Center for Veterinary Medicine on a Form FDA 1932a.
  • If your pet needs immediate medical care, call your local veterinarian, a local animal emergency clinic, or the National Animal Poison Control Center at 1-888-426-4435. The NAPCC charges a fee for consultation.
Hackers Score a Goal with World Cup Scams
06/18/2014 17:23:28

Hackers Score a Goal with World Cup Scams

Last Thursday, the world jumped into the World Cup—the premier celebration of soccer (or football, depending on where you call home). It’s an exciting time for sports fans, but it’s also a perfect time for criminals to peek into the pockets, both virtual and otherwise, of vulnerable spectators.

Large sporting events like the Olympics, the Super Bowl and, of course, the World Cup, tend to draw a lot of money for security. But most of that money is spent beefing up the physical security in and around the games. Some sporting events, such as the Olympics, try to protect visitors from both political and financial attacks, but there’s little event organizers can do when strangers to a new country do what they do best—wander.

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And it’s that wandering that hackers hope for. A destination sporting event can easily be ruined when travelers connect to a malicious network at a nearby pub or coffee shop, access a compromised automated teller machine (ATM), or try to take advantage of fantastic online deals for an event—only to find out it was a scam. And be careful performing an online search for Cristiano Ronaldo or Lionel Messi—two of the most popular soccer players in the world. They top our list of the riskiest soccer/football players on the web, meaning that their names are commonly used by hackers to draw fans to malicious websites.

For tourists and sports travelers, especially those currently at the World Cup, the burden of digital security at large events falls on you, the visitor.

So what can you do to stay protected when you attend or attempt to live stream the World Cup? Well you’ve got a few options:

  • Be leery of “free.” When you see links, emails, or online ads offering free game highlights, free streaming bundles, and free athlete-tracking software, you could be signing up for free malware. Hackers turn to this tried and true method to trick their victims into downloading malicious software onto their computers. If something looks too good to be true, it probably is.
  • Avoid logging into sensitive websites over public Wi-Fi. Avoid using public Wi-Fi both at home and abroad, as it’s typically insecure. If you must use public Wi-Fi, avoid logging into any sensitive accounts such as your bank. You should also avoid conducting any online transactions where your credit card information must be entered. Hackers may be monitoring networks in an effort to snatch your credentials out of the air.
  • Protect your devices with comprehensive security software. The best way to protect yourself in any location is to use a security program that’s built to protect you.


“My Medicines” ... This Brochure Can be a Lifesaver
06/17/2014 13:36:25

“My Medicines” ... This Brochure Can be a Lifesaver

Can carrying around a brochure help save your life? Yes, if it's the “My Medicines” brochure offered by FDA’s Office of Women's Health (OWH). It’s designed to help consumers track the medications they use.

My Medicines features a chart that allows you to list information about your prescription medicines, including the names of the medicines, how much you take, when you take them, what condition they are treating, and the number of refills.

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The brochure also offers advice on how to use labeling information, how to avoid problems with your medicines, and questions you should ask your doctor or pharmacist about your prescriptions.

The brochure is available online at, as well as through the mail and from insurance providers, pharmacies, hospitals, health fairs, senior centers, and other venues.

Case History

Coral Thomas, a resident of Clarksville, Tenn., is particularly glad that she picked up a My Medicines brochure during a visit to her doctor.

Thomas filled out the brochure, and placed it in her purse. It was there to help her when, at age 66, she suffered a heart attack. “The heart doctor at the hospital told me that (filling out and keeping the brochure) was the smartest thing I could have done,” she reported.

Seeing that Thomas was taking daily treatments for high blood pressure and other conditions, the doctor changed his treatment plan. He later told Thomas he wished that every patient would carry such a list because it helps caregivers know the best way to proceed.

After her recovery, Thomas ordered dozens more My Medicines brochures and distributed them to her friends. “It’s just the best thing to have,” she says. “Women should carry one in their purses and keep a spare in their cars. Believe me, it can save your life.”

Of course, the brochure can prove helpful to men as well.

Take Time to Care

My Medicines, which is available in 14 languages, is part of an outreach initiative called “Take Time to Care” (TTTC), which was launched by OWH in 1998 to provide reliable, science-based health information. Millions of My Medicine brochures have been distributed since the program’s launch.

OWH now offers more than 40 easy-to-read publications that include fact sheets and medication booklets. These free materials are also available in many languages and can be downloaded at

FDA Takes Final Step on Infant Formula Protections
06/09/2014 17:32:21

FDA Takes Final Step on Infant Formula Protections

The Food and Drug Administration (FDA) oversees manufacturers of infant formulas and helps ensure that these products are safe and support healthy growth in infants who consume them.

In keeping with that mission, FDA announced on June 9, 2014 that it is finalizing a rule—first published as an interim final rule on February 10, 2014—that sets standards for manufacturers of infant formula. In light of comments received after the interim rule published, the final rule provides some modifications and clarifications, and sets a date of September 8, 2014 for manufacturer compliance.

Under the final rule, standards include:

  • Current good manufacturing practices specifically designed for infant formula, including required testing for the harmful pathogens (disease-causing bacteria) Salmonella and Cronobacter.
  • A requirement that manufacturers demonstrate that the infant formulas they produce support normal physical growth.
  • A requirement that infant formulas be tested for nutrient content in the final product stage, before entering the market, and at the end of the products’ shelf life.

“FDA sets high quality standards for the safety and nutritional quality of infant formulas during this critical time of development,” says Stephen Ostroff, M.D., FDA’s acting chief scientist.

The final rule applies only to infant formulas intended for use by healthy infants without unusual medical or dietary problems. The agency notes that many companies now manufacturing infant formula for the U.S. market have been producing safe products and have voluntarily applied many of the current good manufacturing practices and quality control procedures included in the final rule. But this rule will set in place federally enforceable requirements for the safety and quality of infant formula.

FDA does not approve infant formulas before they can be marketed. However, all formulas marketed in the United States must meet federal nutrient requirements, which are not changed by the new rule. Infant formula manufacturers are required to register with FDA and provide the agency with a notification prior to marketing a new formula.

FDA conducts yearly inspections of all facilities that manufacture infant formula and collects and analyzes product samples. FDA also inspects new facilities. If FDA determines that an infant formula presents a risk to human health, the manufacturer of the formula must conduct a recall.

Lookout for timeshare resale phonies
05/14/2014 19:28:40

Be on the lookout for timeshare resale phonies

May 14, 2014

The FTC and state consumer protection agencies have shut down dishonest timeshare resellers for bilking timeshare owners out of millions of dollars. If you’re selling a timeshare, listen carefully for the promise of lots of money quickly and a request for an upfront fee. Those are two key signs of timeshare resale scam — and someone you don’t want to do business with.     

In one recent case, Vacation Property Services claimed to represent big-name companies eager to buy timeshares for business travel and events. The company guaranteed timeshare owners hefty returns if they moved quickly on the offer. But first, the company said the owner had to pay from $500 to $2,000, via credit card, in “registration” and other fees to seal the deal.

Timeshare Resale Scams Infographic

Timeshare Resale Scams

The company’s promises of ready buyers, fast sales, big profits and money-back guarantees turned out to be lies. What’s more, the timeshare owners were stuck with debt on their credit cards from paying the “fee” after the company told them that the sale would be complete — and that they’d have their money — by the time the credit card bill came.

If you own a timeshare, question any offers to help you resell it. Be skeptical of companies that:

  • claim the market in your area is “hot” and that they’re “overwhelmed” with buyer requests
  • say they have buyers ready to purchase your timeshare — or promise to sell your timeshare within a specific time
  • guarantee you’ll get big returns on your resale
  • require you to pay fees upfront — even if there’s the promise of a “money-back guarantee”
  • don’t provide a contract — or provide a contract that doesn’t accurately reflect conversations you had   

Read about buying and selling a timeshare, or check out our infographic to see how timeshare resale scams typically work.

Lights Out For Fake Utility Bill Collectors
05/09/2014 17:24:15

Lights out for fake utility bill collectors

May 9, 2014

The caller sounds convincing: If you don’t pay your utility bills immediately, your gas, electricity or water will be shut off. They ask you to pay using a specific — and unusual — method.

Be warned: The call probably is a trick to steal your money.

The Federal Trade Commission, state and local consumer protection agencies, and utility companies have gotten a slew of complaints from consumers about utility bill scams. Here are a few signs you may be dealing with a scammer:

  • You get a call or an email claiming your services will be cut off unless you call a number or click on a link and give your account information. Most utility companies don’t ask you to send your account information by email.
  • Someone calls demanding you wire the money or use a prepaid or reloadable debit or gift card to pay your bill. Legitimate companies don’t demand you use those methods to pay.  
  • The caller tells you to call a phone number and give your credit, debit or prepaid card number. But if you do that, the scammer can access the money from your credit, debit or prepaid card, and you can’t trace where your money went. Once it’s gone, it’s gone.

So if you get a call from someone threatening to shut off your utility service:

  • Make sure you’re dealing with your utility company before you pay any amount. Call the company using a number you’ve looked up. Or go to their website to determine the status of your account. Confirm where and how to pay your bill. Don’t give out your account information on the phone unless you place or expect the call.
  • Never wire money to someone you don’t know — regardless of the situation. Once you wire money, you cannot get it back.
  • Do not click links or call numbers that appear in unexpected emails or texts — especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal your information and ruin your computer.
  • If you are falling behind on your utility bill, contact the utility company and see if they can work with you to come up with a payment plan and a way to keep your service on. 
  • If you think a fake utility bill collector or any other scammer has contacted you, file a complaint with the FTC and your state consumer protection agency.
Don’t get nailed by a home improvement scam
05/07/2014 17:27:03

Don’t get nailed by a home improvement scam

May 7, 2014

Spring has sprung, the grass is green, just watch out for scammers selling home improvement dreams.

If you’re thinking about building a deck, getting new windows, redoing the kitchen (like me!), repaving the driveway, or adding a fresh coat of paint to your home’s interior, it might makes sense to hire a pro rather than take on the job yourself. Finding a good contractor is important — a home improvement project gone wrong can cost you big time. Choosing the wrong contractor can cost you more than money; it can lead to delays, subpar work, and even legal problems.

Before you hire a contractor, get several estimates and ask plenty of questions, including:

How many projects like mine have you completed in the last year? Will my project require a permit? What types of insurance do you carry? And be sure to get a written contract. Contract requirements vary by state. Even if your state doesn’t require a written agreement, ask for one. It should be clear and concise and include the who, what, where, when, and cost of your project.

How can you tell if a contractor might not be reputable? You may not want to do business with someone who: knocks on your door for business, just happens to have materials left over from a previous job, pressures you for an immediate decision, only accepts cash, asks you to pay everything up-front, or asks you to get the required building permits.

For more around-the-house tips, check out Home Improvement.

Callers target timeshare owners for a second scam
05/01/2014 17:29:32

Callers target timeshare owners for a second scam

May 1, 2014

In June 2013, the FTC sued several companies that scammed timeshare owners. The companies claimed they had interested buyers for timeshare properties. In fact, if timeshare owners paid, they found out there was no buyer — and they couldn’t get a refund.

Now, somebody is trying to rip off those timeshare owners again. Several people who previously paid Resort Solution Trust have reported to the FTC that someone recently called them claiming to be an attorney working on a case against the company. The caller said the timeshare owner was eligible for a refund, generally $1,000-$4,000 — if they first paid a “bond” or “fee,” around $800.

It’s a refund scam, designed to get more money from people who lost money from the original timeshare resale scam. People who pay will lose more money.

If you know anyone who lost money to a timeshare resale scam, please let them know that scammers may call claiming to get their money back if they pay a fee. When the FTC is able to refund money to people who have been scammed, the agency never requires them to pay. If you get such a call, report it to the FTC; indicate the name of the timeshare reseller.

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